Why does some home internet have to be crappy?

As I prepare to start what should be my final semester of school tomorrow, I had to do a little discussion about crappy internet, or at least what I consider crappy internet. You see, the place I'm currently staying at, which I was able to secure just in time to prepare for classes, is at a friend's place that's an apartment complex here in Lancaster. This itself isn't a bad thing at all. The person I'm staying with has internet, but it's not through any of the providers which usually serve this town. My original plan was that if I didn't like the internet offering that's already here, I could just bring in my own internet connection, and in my case that would've been via Time Warner Cable (TWC), as I really wanted to try out their 200 megabit down, 20 megabit upload internet package they now offer in this area. I was all set to do that, until I found out that this complex I guess only allows services via DirecTV, and there is no TWC connectivity anywhere in this complex! So we have TV through DirecTV, which is a satellite provider, and internet through something I've never heard of called Consolidated smart solutions LLC. I'm not even sure how I'm getting physical connectivity, whether it's via wireless or DSL, but I'm thinking wireless, since I know it's part of the deal with direcTV in this complex. The speeds on this internet connection are around 6 megabits per second download, and just 1 megabit per second upload, and that's it! With me doing periodic large file uploads and backups, I'd like to have at least 5 megabits up nowadays, and with me soon replacing a failed 2TB hard drive, I'm going to need to download around 300GB of data from a temporary place I'm storing the old data at. At 6mbps, that's going to take well over 4 days, and uploading that data back to my online backup service so it's safely backed up again, is going to take weeks at 1mbps! If I was going to have an exclusive deal with an apartment complex or the like, I'd make sure the internet was good and fast, at least 25 or 50mbps down, and no less than 5 megabits up, and I'd likely have options for folks to get faster packages if they needed or wanted it. But even crazier than all that, is that in this area, my cellular service through Verizon Wireless, is rock solid, with great full signal levels! And, tests done on my Verizon connection show me able to achieve download speeds of between 21 and 30 megabits per second, and upload of between 14 and 15 megabits per second! Now of course mobile internet speeds are quite variable by nature, but I think something's wrong, when I can achieve better internet in this area on my phone than I can on the apartment internet connection! Of course I'd love to use my phone for doing the large data transfers when I need to do them, but of course I can't do this, because of the data cap I have, and no matter what my cap is, if I were to initiate these transfers via my phone's connectivity, I'd go well over my cap, by many many times, resulting in a bill that would require Bill Gates to come pay it for me!
This is not how I ever imagined internet connectivity options would be. I think if a provider serves an area, it should serve all of said area, and no one should be able to say no you can't serve this complex or anything like that. Because of this, I do believe I currently have no options for true high speed internet other than my phone where I'm at. If only there were a database of places one could go to get true high speed upstream and downstream access to the internet, that would be great. This is 2015, not 2004, true high speed of at least 20mbps should be the norm these days, and really we should have symmetrical internet access, but that will never happen at the consumer level on a wide scale. I'm amazed we ever made it out of the dial-up era, considering no provider seems to want to improve network connectivity anymore. Verizon FIOS, which I had hope for when it was first deployed that I'd get to have my own FIOS connectivity one day, is pretty much done, with no further deployments going on, heck I never even see promos for FIOS anymore! I can't believe a company would want to just stop deploying a technology that has awesome potential now, just as it did then! I know several people that are lucky enough to have FIOS, and I'd love to have it myself, as my friends that have it, usually get rock solid symmetrical speeds that blow away what I can get here. But alas, I guess I'm stuck with my always on dial-up connection, lol. At least I'll get periodic access to the campus network which in most places on campus is 100 meg symmetrical, provided I can get Ethernet access to it. The wireless is a little strange, but that's a discussion for another time.

It's been a while, but time to rant about apple a bit

Well I didn't realize I hadn't written on my blog in over 2 years, until tonight. As I think I've said before I'm still very much around, mostly on social media, twitter as well as facebook and audioboom, and every now and then youtube. But I come here to do rants mainly, and tonight I have another one, this time having to due with apple and the long standing bugs relating to its voiceover screen reader on the iPhone that just don't seem to ever get fixed.
One specific bug that really annoys me is when trying to manage storage within iCloud using my iPhone 5. Whenever you go to manage storage, and click on the device who's storage you want to manage, (in my case I only have my iPhone 5), after clicking on the device, voiceover will cause the settings app to totally crash for some unknown reason, preventing me from actually fully seeing the apps and their storage amounts within my iCloud account. I've verified that it is voiceover causing the crash to occur. I've done this by turning off voiceover when going into the area where the list of apps for my device is listed, and the settings app never crashes, yet the moment I activate voiceover, the settings app crashes pretty much every time! Surely I'm not the only blind user experiencing this issue? This has been an issue for I don't even know how long, at least since iOS 8 has been around, and I think before that possibly. My question is what the hell would make the fact that voiceover is active cause the settings app to totally crash? Another random bug which annoys me is when I'm composing a message say using the messages app, and voiceover just out of nowhere crashes and restarts! Thank god it restarts after a crash, but what the hell would make it randomly crash in the first place? I mean all I'm doing is typing! And finally, here's a bug that I believe effects each and every blind person using voiceover on the iOS device. Try going to settings, iCloud, storage, change storage plan. Notice that the prices for each plan read with no issues with voiceover, however the actual storage amounts you get with each plan do not read at aall! This issue started back when iOS 8 was initially released, when apple introduced newer storage options with the introduction of iCloud drive. All a totally blind person can see is prices, but they have no clue what the storage amounts they would be paying for would be! So I happen to know that for $0.99, I get 20GB, but someone sighted had to tell me this, I mean for all I knew I could pay $9.99 and only get 20 megabytes! Of course this wouldn't be the case, but you get the point. This is a very serious bug, and how could it be around for 5 months, and still not be resolved? And what if apple changes their storage options? As of now, blind users, who have to use voiceover, won't be able to even know of the changes! I realize that blind people make up a very small percentage of apple's total user base, but there's more than just 5 or 10 of us, and these bugs should be looked into! I still love my apple products for the most part, but it seems accessibility might be starting to become an afterthought. Very sad, and I really hope I'm wrong. I use to enjoy apple products quite alot, even testing iOS betas such as iOS6 and 7, but now main production releases such as the current iOS 8.1.3 have bugs that should by now be resolved I'd think. Maybe stuff is just getting too complex, I don't know, but I can't understand why voiceover will not read the actual iCloud storage amounts in the list of storage plans, when it reads prices on that screen just fine. So crazy, and I hope accessibility bugs will in fact still get looked at.

Technet subscription update

It seems with technet orders, it may be best to place them by phone now. After trying several times to get the order to go through online and not succeeding, I tried placing the order by phone. It takes 2 to 3 business days for the order to process still, but at least I finally have access to the subscription for which I paid. I'm not sure why orders are not processed instantly after you place the order with Microsoft, especially since my expiration date for my subscription is February 12, 2014, which corresponds to one year after the date I first tried to place my technet order. However the order wasn't active until today February 15, so I am actually getting slightly less than a 1 year subscription. And there's no telling when my subscription will actually expire, because when I last had technet back in 2010, the subscription for that actually expired a whole week earlier then the date shown on my technet subscription info page. All I can say is my subscription should expire sometime in February 2014. After the experience I had this time when trying to obtain a technet subscription, I'm having second thoughts about whether or not I want to compliment my technet subscription with an MSDN operating systems subscription. We shall see in the near future what I decide to do.

Does microsoft not want me to order a technet subscription?

I'm not happy with Microsoft at this point. Yesterday, February 12, 2013, I decided to order a technet professional subscription. I placed the order yesterday afternoon, and got the confirmation email. However at this point my card was not charged. It took over 20 hours before I heard from microsoft, and when I did it was them calling me to tell me they flagged my order for random review, as part of a screening process to help reduce fraud. OK fine. I had two options. One was, that they charge my card right away, but it'd take 5-7 days before I'd have access to what I ordered. Since I wanted instant access, as I should get instant access when ordering something electronically, I opted for the second option, which was that they cancel the order, and then I re-place the order with the same info. That should work well I thought. So the order was cancelled, and I tried to place the order again. As soon as I placed the order, I got the following error.
1072 - We apologize for the inconvenience, but your credit card cannot be authorized for this purchase. Credit card issuers will sometimes decline legitimate transactions if they look suspicious or are outside of your normal spending pattern. This helps protect you from fraudulent use of your card. You should contact your card issuer to assure them that the charges are legitimate and then retry the order again.
I did just as the error suggested, and contacted my card issuer, and they told me that the charge did go through, and I verified this fact. Even still, I tried two more times to place my order with Microsoft, and each time, I kept getting that 1072 error. Yet the charges were processed and currently show as pending. Since I made a few attempts, there are currently over $1,100 in pending charges on my card from Microsoft, yet Microsoft isn't letting my order go through! What is going on here! The card is being charged, and other purchases from other companies are working fine, but microsoft will not process this order now! What can I do here? I don't ever recall it being this hard to order anything, ever! I've tried posting to the technet forums, and hope somehow I can contact Microsoft and get my order processed. I sure as hell am not trying a 4th time to get it to go through, because clearly it won't, and I want to know why, because funds are there, and this should not be happening!

When will movie and TV studios finally adapt to new technology?

Hi everyone, and welcome to 2013. Isn't it nice that the world didn't end last month, lol. Well today I'd like to discuss something that a friend of mine and I were chatting about via facebook last night. Why is it that the movie and TV studios don't offer each and every movie and TV show produced in the last 50 years via on demand streaming? For that matter, why don't they even allow said content to even be purchased in digital download form?
Many titles are still not even available on DVD, let alone streaming! During the era of the VCR, the movie industry tried to kill it off, yet it ended up becoming a huge money maker for them, and there was a time when you could find through various catalogs and the like, just about anything from your favorite movie, to that awesome documentary you saw last month on TV on VHS video.
However now, it's very hit and miss what you can find for purchase when it comes to digital download or on demand streaming through services like netflix or hulu.
If these companies truly want to make money, as they always claim they lose money when folks get content via less authorized means, why are they so unwilling to offer their entire catalog in digital form? Nowadays, in my view, much of the movies and TV shows that are put out there, aren't at all very good, with only a few exceptions. But movies and shows of the 1980's and 1990's, were made to actually entertain. Such classics as speed, home alone, short circuit, Honey I shrunk the kids, apollo 13, Independence day, and other movies of that era were actually good and very much worth watching more than just once.
And don't forget the TV shows of the era, everything from Full house, to Bay watch, to Knight Rider, to name only a few examples. I want to see options to purchase as a digital download, as well as a way to stream on demand if that's your prefered way to get content, every single movie and TV show in recent memory, from today's shows, all the way back to stuff from the 1950's, so noone is left out.
Though it took forever for the music companies to realize that they can still make money offering music via digital download, they eventually did it. You can download music you like from sources like iTunes, and you can stream music on demand through services like Rhapsody, Spotify, and others.
Yet the movie and TV content providers seem to be hell bent on not adapting methods of obtaining their content to cheaper, easier methods like digital download or on demand streaming via services like netflix.
Oh sure some content is available yes, but the vast majority is not, and that doesn't seem right to me. With today's technology and services, I should be able to search for a title, and download it or stream it as I wish, no questions asked. I'm not even talking about obtaining it via currently illegal methods, I'm talking about getting the providers to put their catalog of shows, both current and past, on all streaming services and download stores like iTunes and Amazon.
What exactly is the point of being so controlling that you keep content customers want to have from them when it comes to new technology? Is the act of not giving the customer what they want somehow making you money? I and many others would gladly pay for a subscription to something like netflix or purchase content via iTunes for example, which would give the content company more money, but they first need to actually make the stuff available to us in the first place.
Here's an opinion my friend and I both share on this issue, and he says it way better than I can.
For the most part Hollywood has been producing nothing but crap the past 12-15 years, and they are so stuck on remakes and reboots and making sure every movie has 3 or 4 or 6 sequels. Then they don't want to share their crap via streaming.
It's because the movie industry--like the rest of corporate america--is all about making as much money as they can. You'd think they would sell the streaming rights to older stuff at a lower rate than newer, but that's obviously not the case. You and I know what it used to be like back in the 90s, how good tv and movies were back then. How good music was back then. Then we hit the turn of the century and it all goes downhill, fast. Sure there are some great movies made since then and great TV shows, and great music. But not like the good ol' days of 15-20 years ago. It's all about the dumbing-down of our society. Get us to watch stupid TV shows and stupid movies and listen to stupid music, cut our education, and what do you get? Stupid people. Stupid people don't realize they're stupid, and are much easier to control, which keeps them from realizing what's really going on and who really runs our country--the corporations, which we collectively call Wall Street. Wall Street is behind all of this. They are the true puppet masters of our government. Just look at who keeps screwing us around, and who has the most to gain. The corporations. The rich. They're making us stupid by feeding us mindless entertainment--the internet included--which makes us too stupid to know what's going on and therefore too stupid to revolt and remove them from power. Look at the Occupy Wall Street movement in the news last year. Hundreds of people tried, and they were blocked every way possible. 3 corporations own 90% of all the news media in this country, so they can control what they report on and tell us what they want us to hear. When the Nazis told their citizens what they wanted them to hear, we called it Propaganda. In the US we call it news.

Remember how the original Napster allowed users to find music they wanted, even out of print stuff, since fellow users were making it all available to others since the record industry wouldn't do it? Is someone gonna have to set up something like that just for video, so that it can grow in popularity, then get shut down by the MPAA because a service is being offered that gives people the content they want, in a way they want it? That's how Napster ended up, and as we all know, after much bickering, the record industry finally now make their music available both via streaming services and via digital download.
My final thought on this, is what about content that is impossible to find anywhere? Why not make made for TV movies available for download and streaming as well, even if they only aired once. I'll give you a good example of this. In 1996, CBS I think it was, aired a movie called "Special report, journey to mars, a made for TV movie about a first ever manned landing on Mars. It was done in the form of live news coverage of the event. All goes well, until crew members start getting sick, and other oddities start happening. I recorded this movie when it aired, but no longer have the tape I recorded it on. However I want to see this movie again, because I've forgotten much of it, but I recall that I liked it. I've been searching for this movie for years, yet to this day, the only thing I can find on this movie anywhere is a very brief IMDB entry on it. I've never found clips of it, and I've certainly have never found the full movie anywhere on the internet. It's as though I was the only person in the country who watched it!
Where is that movie now? Did it just air one time and then it was thrown away? If so that's very sad, because I'd gladly purchase that movie so I can remember what it was all about. I've written all of this to say to the content providers, don't be afraid to offer your content via digital download and streaming. You can and will make money if you make your entire catalog of stuff available. Just give it a chance, you may just be surprised.

Microsoft's Volume activation management tool VAMT being odd!

Welcome to December everyone. Well I'm encountering an issue I've never ever seen before. I normally use the VAMT tool from microsoft to keep track of my windows 7 product keys, and until this evening, I've never had any issues with it. However, earlier, I tried to input a newly retrieved product key for windows 7 professional. This key was freshly retrieved from dreamspark, the program I have access to through my school which allows me to retrieve software for educational use. I actually retrieved 2 separate keys, one for windows 7 32 bit, and 1 for 64 bit windows 7. Neither of these keys will get accepted by any version of the volume activation management tool that I have. I tried with both VAMT 2.0 and the current version VAMT 3.0. I don't want to use the keys I retrieved unless I can verify with VAMT or some other way, that the keys are valid. Since the keys were gotten directly from the dreamspark web store, there's no reason they should not be, but the fact that VAMT refuses to recognize either of them, when I've never had any issues with any other product keys I've had over the years that VAMT supports, is a bit of a concern to me. So I wonder what's going on here?

Wanting to Obtain windows 7 volume license keys

For most people, when they purchase a new PC, it comes with windows pre-installed, and they don't usually care what kind of product key they have or how many activations it allows for. However, folks like me, are interested in this sort of thing. Retail product keys for windows products such as windows 7 are most common and fairly easy to purchase from any number of places. The trouble with retail product keys, is there is no way to keep track of how many activations the keys have on them. Microsoft's license agreement states that only 1 key may be used per computer. This would mean that each key should only be able to be activated once. However what happens if you modify hardware enough to cause windows to need to be activated again, as sometimes may happen? Obviously you aren't going to buy a second copy of windows just because you changed your hardware on your PC, and Microsoft no doubt realizes this, and so allows for a limitted number of activations per key. What that limitted number is however, noone knows, since microsoft doesn't allow for any way for owners of retail licenses to check this information. Folks lucky enough to have volume licenses though can check this information whenever they wish. Businesses and organizations can purchase what are known as volume licenses, and if a key known as a multiple activation key is what the business purchased, then it has a set number of activations for the product key they purchased. So for example, if an organization has 20 computers, then their multiple activation key (MAK) will have 20 activations available on it. So in other words, one MAK can be installed on all 20 of the organizations computers. If I was in charge of this organizations tech department, I'd much rather use 1 key on 20 machines then have to have 20 keys 1 per computer, as would be the case if I used retail keys. If I however only install the 20 user MAK key on 12 of the organizations 20 machines, I can use a tool Microsoft provides called volume activation management tool, and add the key to it, then query microsoft, and it will tell me that I have 8 activations remaining on that key. I can then do more windows activations on other computers at a later time, knowing I have the 8 activations available.
This is not possible with retail keys at all. And this is why I'd love to obtain volume MAK keys for windows 7 professional while I still can, if there's any way I can. Windows 8 is being made available to everyone in just a week, and though I've been playing with it for some time now, I'm not so impressed with it that I'd tell my friends to ditch windows 7. Windows 7 is quite solid and stable, but once windows 8 is publicly released next week, it'll no doubt become harder to purchase windows 7 in any form, retail or volume I'd expect.
I do have a tiny bit of experience with volume MAK license keys for windows 7. As a student at my local area college, we do get access to Microsoft's dream spark program, formerly known as MSDNAA, which gives student's and teachers access to a variety of microsoft software. Much of it is retail licenses, but at least in the case of windows 7, each account holder is given access to 1 copy of windows 7 professional who's product key is a MAK product key with 5 activations available on it. Strangely however, the multiple activation key for windows server 2008R2 that I get with dream spark, only allows for just 1 activation! I'm not quite sure why the key doesn't have at least 2 activations on it, but that's how it goes. Back when I had technet back in 2010 the keys I got for server 2008R2 allowed for an incredible 500 activations. Since I have yet to use even one of these, I will probably use my technet key to activate server 2008R2 next semester when I take a server 2008R2 admin class, rather than the key I got from dream spark, since I get just 1 activation on the dream spark key, and my technet key gives me 500, way way more than I'll ever need.
I've never had volume licenses for windows 7 professional other than the 1 from dream spark, because my access to technet was retail and I was not authorized to get volume license products except server products. There is a level of technet subscription that allows for volume license products, but I have no clue how to get that. As I said I'd be interested in purchasing even a single volume license for windows 7 professional so that in case my computer needs re-installation, or a friend needs to re-install windows, I can help them do it, knowing that I have activations available, not needing to wonder if activation will work or not. If anyone knows how I can legally obtain a volume license for windows 7 professional, I would be interested to know. I would want a license for not more than 10 computers. If there's a way I can purchase a technet subscription or MSDN even, that allows for volume license products to be retrieved, that'd work to.

Is a microsoft technet subscription still worth having?

Hi all. Today I want to discuss microsoft Technet and whether it's still worth having, given changes that microsoft has made to the program in recent times. Back in June of 2010, I purchased a technet subscription from microsoft for $199 plus tax. This was called technet standard. This level of technet subscription had just been released, and offered pretty much every variety of desktop product from windows to office and more. You didn't get access to things like windows 7 enterprise, but that was OK, my main interest was in checking out the latest version of office and windows 7 for home use. When I first heard about technet a while before I purchased my subscription, there was hardly any difference between the then $349 technet subscription, which was the only one you could get, and the much more expensive MSDN subscriptions that microsoft offered for developers. The differences were mainly in the license terms, and at the time, in fact technet seemed like the better deal, giving you way more for way less. It was almost as though microsoft wanted to sucker you into a technet subscription. You'll see what I mean a bit later. At the time, both MSDN and technet allowed you to retrieve 10 product keys per product, which seemed perfectly reasonable, since the idea is that you as an IT professional would want to test microsoft software on more than one hardware configuration. So knowing this info, and knowing that microsoft had just released technet standard, I gladly purchased my subscription on June 14, 2010. All was fine until around September 15 or so, just 3 months later. At that time, I logged into my technet product keys area to retrieve a key, only to discover that I no longer could retrieve any additional keys for the product, despite me only having retrieved just 2 of what should've been 10 keys! Without warning, the number of keys that could be obtained per product was cut by 80 percent from 10 to just 2! This happened without warning. Now keep in mind, I had always assumed based on what I had read, that one product key could be activated on one computer at a time, so if I wanted to say test windows 7 on 3 computers, I would need 3 of my 10 product keys for that product. I was fine with this logic. But when I saw that products had been reduced to just 2 keys, myself and alot of other subscribers were furious and we flocked to the technet forums for some answers. It was there that I discovered in fact, that each key could be activated more than once, though noone could say for sure just how many times each individual license key could be activated for a product.
This brings up another point. Retail keys for microsoft products, which are most common for windows and office products, do not have a way to check to see how many activations remain for that key, or even how many have been used. On the other hand, if you have a volume license key, for example if you are a business, or have a technet subscription which offers volume license keys, you can see how many activations you have remaining by using a tool from microsoft called the volume activation management tool or VAMT. If you put a retail key into this tool though, for activations remaining, it always will say unavailable. With many users having multiple devices that they may wish to test on, it'd be nice to know how many activations we are entitled to per key. All microsoft will ever say is 1 key per device is allowed, but clearly even retail keys have more than 1 activation allowed for a key, so why not give retail key holders the same info you do for your volume license holders?
Even though I'm only an individual, I have lately wondered what I could do to legally obtain a volume license for windows 7 professional. I have access to Dreamspark, formerly known as MSDNAA thanks to my college, and through that, the windows 7 key I get is a volume license for windows 7 professional. It is a 5 activation MAK or multiple activation key. So at least when I install and activate that key, I know how many I started with, and can check and verify how many activations I have left. But my retail copy of windows 7 home premium? I can't do that! And speaking of home premium, let's go back to technet now. Just this past July, microsoft made even more crazy changes to technet, which I only found out about recently when reading an article about windows 8. Basically as I understand it, they've taken away all consumer editions of products from the technet lineup. This means, that if you want to get windows 7 starter, home basic, or home premium, for example, you ain't gonna be doing that anymore! Want windows XP home to see if that old computer you have still has life? Forget about getting that via technet. So now the only way to get the complete lineup of consumer and business level products from microsoft, is to get an MSDN subscription, the basic operating system one costs I believe around $700! And I have no clue what the product key limits are on technet or MSDN anymore. To me it doesn't seem like technet has any value to it anymore, despite microsoft claiming these changes are being made to maintain the value of the subscription! If microsoft never wanted consumer products in the technet lineup, why were they ever offered? If microsoft never wanted technet users to have access to 10 keys, why didn't they just give them 2 from the start? Many users, myself included, expected 10 keys, then without warning, our keys were pulled from us. and now that products are even being taken away from technet, is there still value in a technet subscription? I'd be particularly interested to hear from technet subscribers. What makes a technet subscription worth having still? And I still would love to know how I can obtain a 5 or 10 user volume license of windows 7 professional legally, so I can install that on my devices, and know exactly how many activations I have left. Thoughts and comments most welcome on this.

Magicjack saga update: There may be hope yet!

Here's the latest on my magicjack saga discussed in detail in the previous entry. After getting nowhere with online support, I emailed dan at magicjack.com which is the address for magicjack's CEO. This address is monitored by a few people I'm assuming. I gave a detailed description of what my issue was, and after a few go arounds back and forth, I was finally informed that my new iPhone, that is the one I have now, originally registered with magicjack back on January 2, 2012. I also was finally told that it was registered using my gmail address, an account I didn't think I had been using on this phone. I guess because it'd been so long since I registered it, I'd forgotten that I'd set it up with my gmail address and not the old inactive email I thought I'd been using. so what it boils down to is that I mistakenly placed the order for my US phone number, using an account that was on my old iPhone 4, not realizing this of course. A magicjack account can only have 1 device associated with each magicjack app. So I have requested a refund of my original purchase and they tell me I should see it within 3 to 5 business days. Assuming this happens, I can then proceed to re-order a phone number under the existing gmail magicjack account. This actually works out fine, since this is a working email address that won't be going anywhere anytime soon. I'm still not happy that magicjack gives users so little control over their accounts, and you cannot clearly know which device you have on your account, nor can you remove or add a new device. It would also be nice if you could see when your subscription became active, rather than having to email several times to get this info. By the way, the iPhone 4 account which was the account I first ever used the magicjack app on, registered in October 2011. And yes, I do once again have the magicjack app working on my iPhone 4S, obviously using the propper account, using the free magicjack service as it always has been doing. I'll attempt to attach a US phone number to it once my refund comes through.

Magicjack, the worst VOIP phone provider out there!

Good day all. I am very pissed right now at magicjack, the well-known VOIP phone provider that you always see on TV offering the cheapest rates around, like $20/year for a US phone number.
Let me explain my issue. Some time ago, I decided to try out Magicjack's iPhone app. Overall I was amazed how reliable and solid phone calls were, given it was a free service. I had for a while considered adding a US phone number to my magicjack account, since it is only $20 for the whole year. Yesterday evening, I finally purchased the number. After purchasing it, I made a phone call to see if my new number would show up on my friends caller ID. It did not, nor did it show up in the MJ application. So I figured maybe I needed to log out and log back in again. The only way I knew of to do this was to click the forget me on this device button and then re-connect, no big deal, so I thought. Boy was I dead wrong! Attempts to connect to magicjack with the app after clicking forget me on this device resulted in an error saying "Your device is not on this account"
Excuse me, but it sure as hell better be, considering I'd been using the magicjack free service for months on the exact same device! My iPhone 4S did not magicly become another device in a 30 second period!
Complicating matters even more however, is the fact that back when I first registered with magicjack, I used an email address which is now no longer in service. This is the email address I had been logging in to MJ with when using the free service, since once you set up an account, you cannot update or modify it. When ordering my phone number yesterday however, I had the option of adding a new email address, which I did, so that I could be sure I got my order confirmation. Apparently whenever you add an email address like that, it assigns it its own password, though it won't tell you this, unless you request that the password be sent by using the app to say you forgot your password. So basically I now had two email address log ins for the magicjack web site which took me to the exact same account!
Though I could log in to http://my.magicjack.com on the computer and see that I had a US number, using either of the 2 log ins that now went to my account, I could not log in with either address
using the magicjack app itself, so that I could actually use the product for which I had just paid!
Every single attempt to log in with the app would give the your device is not on this account error. Well if my device isn't on the account that had been using magicjack for months for free, then what the hell account is it associated with!
I literally spent most of the night trying to get the magicjack app to connect to my account, but after 7 plus hours, and two attempts at restoring my phone from a known good working iCloud backup, all were unsuccessful! The only thing I did not attempt to do, nor do I want to do this, was to restore my phone as a new phone. My guess is that may fix the MJ app issue, but I cannot afford to do that as I would lose valuable data such as my notes, messages, and contacts among other things.
I should not have to do that anyway. Clearly something on the magicjack servers is associating my account with another device all of a sudden, or it thinks my 4S device belongs somewhere else. Account holders though can not modify any account settings whatsoever! When I used the magicjack app for the very first time last year, I had an iPhone 4, then later got a 4S when I switched carriers. The only thing I can think that may be going on is perhaps MJ's system is trying to now associate my subscription with my long gone iPhone 4! If there were a way to authorize or de-authorize devices on an account, I wouldn't be needing to write this post right now. Magicjack's so-called support doesn't do anything but read from scripts! They don't even have phone support, and it seems there is noone at all that can actually understand my frustration and be willing to try and correct the problem!
I spent 2 hours trying to chat with them today, and all I got out of that was yet a third email address that is now associated with my magicjack account, and just like with the other 2 addresses, attempts to log in to magicjack with the app using the newest address give the error your device is not on this account.
If magicjack would just give it's users more control over their accounts, like most other web sites do, this likely would no longer be an issue. Allow devices to be added and removed at the user's desire, is that so hard?
I should point out here that I do not need, nor do I want an actual magicjack hardware device, I strictly want to use magicjack with my iPhone only, that is all.
So for now I wait and see if anyone higher up at magicjack will actually try and get back to me so I can use the product I put money into. I'm not holding my breath though, and if I feel it necessary, I will have no problem contacting my bank if I have to, in order to get my $20 back, if it becomes obvious that MJ will not allow me to access my own account using my desired iPhone 4S. Earlier this morning, I made a video where I rant in detail about my experience with magicjack. To me, it's sad that magicjack operates this way, giving users virtually no control over their account, and not providing any useful support, yet they still are in business.
When the magicjack app works, it works well, and I honestly hope I'll get to see it work again, but the fact that this kind of a problem can occur, and you as the account holder can't do a damn thing about it, that makes no sense to me.
Here is the link to my video, feel free to share and comment.
http://www.youtube.com/watch?v=pQ02pf_DouA&feature=plcp